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01474 746784

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Dear All at Tender Touch,

I would like to take the time to say thank you for the professional service you provide for us for our dear mum Kathleen Lee’s funeral on the 23rd May.

Her passing was such a shock and due to the bank holiday, post morteum and delay with funds from her bank made it a very stressful time on top of all the pain and upset, however you were very understanding, helpful and supportive.

You showed so much respect for mum on her final day i wanted to let you know how greatful we all are.

Thank you once again

Yours faithfully


Dear Paul and Lorraine Hopper.

RE: The Late Sheila Grace Downs

On behalf of my father, brother and myself, we would all like to take this opportunity in expressing a big heart felt thank you to your company The Tender Touch. There are not enough words, to express how we feel about the excellent care we all received at this very sad time.

Mum took out a pre-paid funeral plan, and when she passed away got in touch with your Herbert Road branch. Debbie and Marian was excellent in their approach in all our needs, their customer care and understanding was excellent.

Sheila was embalmed, were worried about seeing her, but we were really surprised on how well your embalmist did his job. He gave us back our mother/wife the way she used to look, she did not look ill anymore, but looked like she was just sleeping.

On the day of the funeral 4th July 2013, the pall-bearers and the procession leader were all excellent. When it was time to leave the house, the young lady leader went over and took our fathers hand and lead him to the car.

All our families and friends remarked how pleasant the funeral staff were.

Sheila’s funeral did not cost a fortune, but your company made it feel and look the business. You see Sheila was, a wife – our mother – nan – great grandmother who was our number one and she has left the biggest void in ALL our lives.

You both run an excellent First Class Company, here’s wishing everyone at The Tender Touch all the very best now and in its future trading.


Dear Paul,

I just wanted to drop you a note & thank you very much for all you did for me & the family when John passed away. From collecting John from the hospice right up until we collected his ashes from you, you & your team could not be faulted everything went smoothly.

Coral is a ‘star’ she made us feel so welcome & she organised everything which is such a great help when you are going through the worst time in your life. She even offered to open early or stay late to accomadate Johns mum coming to the chapel of rest. The staff on the day were excellent, attentive, thoughtful & understanding & the service was amazing.

Also please extend my thanks to Debbie Hastings for the absolutely beautiful floral tribute she made for John at such short notice. I have enclosed another donation for the hospice and hope you can include it with the rest.

Thank you all once again


Hello Lorrraine

I would like to thank you very much for the marvellous service conducted yesterday at the funeral of my wife.

From the very start of the process, Tender Touch Funeral Directors were professional and extremely helpful at this most terrible time of my life. This started from the very first interview with Nikki and Kelly assuring me that you would all do everything within your power to ensure that what was a very sad time for myself and my children, would be eased at every stage of the process throughout, and it was. I would especially like to thank you for free three of the key people who helped us throughout. These were Kelly who was our main contact on a day to day basis and saw the whole process throughout, unfortunately and sadly not able to attend on the day of the funeral. However, Debbie who stood in at the last minute to conduct the service, was excellent and extremely helpful. She also supplied the fantastic flower arrangements. And Phil Painter, who conducted the service.

Phil’s contribution was without doubt totally professional and observant, as to the total understanding of my wife Rosie’s life. Over the two weeks dealing with him, as he was constantly in touch, he grasped and understood the nature and character of Rosie’s life to a tee. He not only conducted the service, but along with Debbie made sure that everything was in place to make the whole experience, for everyone attending, less of a daunting process.

Finally, I have enclosed a very small token of my thanks, which I would like you to give to the guys who attended my wife from collecting her from the hospital, attending to her at the funeral hall, and finally to delivering the casket to the service and crematorium. Although it is only a small amount, it should buy the bacon sandwiches. There is no need to include Phil, Kelly and Nikki in this contribution.

Many thanks for your help and kindest regards.


The Tender Touch Independent Funeral Service

Thanks for all your help Kelly, you are one of those very special people that do good for others without wanting much back. I think you are absolutely brilliant and real been a blessing to us at such a sad time. It has meant allot to us that you organised a service at such short notice and made sure we get to give Ollie a lovely send off. I couldn’t have gone on much longer waiting like this so thank you.

Also thank you for looking after Ollie, knowing that he has been with you has helped me so much and wish I could have seen him one last time but think it would have been too late and not the memory I would have wanted.

Happy 40th Birthday. Hope you get spoilt rotten and are doing something special.

It is times like this that you realise how lovely people can be 🙂


Dear Marion,

Our family and friends of our dear departed mother, Elsie Barrister, can only thank you for the kind, friendly and indeed professional way that you arranged for her funeral. Your earnest concern over our feeling was evident from the very beginning.

You tactfully guided us and assisted us through each stage leading up to the Cremation, including guiding us as to how we could arrange for the music of our choice to be played and arranging our specific and very particular requirements at the Crematorium.

Your help in arranging the flowers through Debbie Hastings was most helpful, and very efficient. Everyone was impresses with the flowers.

On the day of the funeral, everything went extremely smoothly and Coral led the retinue and directed the cortege in an extremely dignified manner. The hearse, car and drivers were top quality and added to the dignity of the occasion. We appreciated very much that we were tactfully directed at every step of the way and this was a comfort to all and put us at ease at a difficult time.

We can thoroughly recommend Tender Touch funeral services to the bereaved as being totally committed providing a sincerely friendly and consummately professional service.

The extremely competitive charge, when compared to the charges quoted by the large established “national” funeral directors was in no way detrimental to the quality of service and professionalism.

Again, many thanks

Kindest regards,


Dear Miss Lawrence,

I would like to thank you and your staff for making a very difficult time so much easier. Coral was kindness itself, nothing was too much trouble. She went out of her way to make me comfortable and guided me through a process I had never dealt with before.

She recommended Debbie, who designed a beautiful floral display from my mere input. “A bit like the picture, but smaller and a different colour” because a perfectly proportioned classic, tasteful arrangement, which was exactly what i had imagined.

Corals recommendation of Roger Wheeler resulted in a personalised service which captured the very essence of Sean’s life and personality. It was constantly remarked on at the wake, and I was even asked if he had known Sean personally – that’s how good Rodger was.

Faye had the perfect blend of respectful professionalism and caring concern. I had never been to a cremation so did not know what to expect, she guided me through the procedure with ease, coping with my constantly changing plans and family issues.

The whole experience was faultless. There is nothing I would have changed. I would be greatful if you would pass my thanks on to your wonderful staff, who turned a sad and difficult day into a good memory.

Thank you again


To Everyone at Tender Touch

Thank you all for your kindness and support culminating in my late husband, Sean Kyue’s funeral on 11th May.

You gently guided me through the whole procedure, giving expert advice where required. I’m sure you were dealing with many funerals but I always felt as if I were your only client, and my needs were paramount. I felt I could ask anything of anyone without feeling awkward or embarrassed.

Thank you again for all your kindness

(I am enclosing a note for your director expressing my thanks)


We would like to say a very big thank you to each and everyone who helped with taking care of our brother Lee Andrew Joy

From the moment we saw the name ‘The Tender Touch’ we knew it would be with you who we would like to use to make arrangements for the funeral.

From the moment we walked into the funeral palour we felt as if we had been welcomed into part of a family, Everything from making the arrangements to the day of the funeral went with ease. Whenever we had questions to ask or visiting Lee in the chapel of rest nothing was to much trouble. If Lee was able to say Thank you himself he would thank you for the compassion and love you have shown everyone that walked through the door, he would also thank you for taking care of him.

There will never be enough words to show our gratitude and a simple Thank you will never be enough, But thank you from the bottom of our hearts.

Having been the first time we have lost a loved one you made a very difficult and emotional time pass without having to worry about anything we were always treated with the ‘The Tender Touch’ for which we will be eternally grateful

Kind regards


Dear Marion,

I wanted to write you this letter, so you know exactly How everything you done for me helped me, sadly as you know I have some experience with funerals (baby) and one of the things I have always found especially with the smaller babies is I have never felt they was important to anyone but me, But the love and care you showed angelica will stay with me forever, of course I wished she was at home and with me, I felt so at peace knowing she was being taken care of so well, it helped me come to terms with her death in a way I cant explain i knew she was safe with you and be treated so nice that i did not need to hurt myself anymore by coming to see her everyday just to make sure she was safe and was ok, The day I said goodbye to her will always be in my heart as nice memories rather then the heartbreak it has always been before, i felt like her mother that, I thank you so much for letting me bath her and even how you got all the stuff ready for me and a nappy, to be able to see her like that and dress her i felt i was doing something.

I dont think you will ever know how much your the person who helped me be able to cope with this much better then I have done before, the kindness and understanding you have shown me i appreciate very much.

Every part of angelicas funeral as sad as it was, was made easier by the memories of saying goodbye the way i did, and the fantastic job your team there done for her, They treated me and angelica so good and so respectful, they were all lovely men and made sure everything went as smoothly as it could have, please for me can you thank them once again for treating my baby the way i felt she deserved to be treated i never once felt judged for wanting the best for her like i have felt at other funerals. I have never written a letter like this before as i have never been so touched by a service before, i just wish i had known about you before with my other babies as then i know i would never have no regrets and upset about their funerals and i never felt i said goodbye the way i wanted. You are such a kind special lady who needs to know how much you do for people, i wish i knew another way to thank you as i feel this letter is not good enough for everything you done for me. As you know i wish i never had to say goodbye to her, but i thank you so much for making what i had to do so much easier then it could have been. Thank you for speaking nice to her, and for telling me about keeping the light on so she wont be in the dark and that she would not be alone, these are the things i will never forget, and all your help bathing her and dressing her the only time i felt like her mother was down to you.

Please can you thank everyone for me as everyone single one of you gave me daughter the respect she deserves and i will never forget your kindness, i am sorry i can do more then say thank you.

Wish you all the best